Privacy Policy

Effective Date: 07-15-2024

Balanced Healthcare Solutions, Inc. ("we," "our," or "us") operates the balancedhs.com website. You may also engage with any of our other online properties through social media or instant messaging platforms. Collectively, these will be referred to as the "Service".

Ensuring the protection of your privacy is a top priority for us, and we are dedicated to safeguarding your personal information. This page outlines our policies concerning the collection, use, and disclosure of personal data when you utilize the Service, along with the choices available to you regarding that data.

By using the Service, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We may collect and store any personal information and non-personally identifiable information through the Service. It's important to note that we do not collect Protected Health Information through the Service.

Personal Information

We prioritize the privacy and security of your personal information and only collect data when you voluntarily provide it to us. This typically occurs when you choose to use specific products or services available on our site.

  • Personally Identifiable Information: When requesting an appointment or quote, we may collect personal details such as your name, phone number, email address, and zip code.
    • Medicare Beneficiary Identifier (Optional): If provided, we may collect your Medicare Beneficiary Identifier to enhance our ability to offer specialized services tailored to your needs.
  • Comments and Messages: Communication via instant messaging platforms or leaving comments/messages enables us to collect the content of your communication for better assistance and support.
  • Testimonials: If you decide to share a testimonial, we may collect and display your name and testimonial on our website to showcase positive experiences within our community.
  • Social Media Platforms: When you share content on social media, we may collect information that you make available to us in your posts. This includes any account usernames or other details included in your content.

It's important to note that disclosing personally identifiable information or sensitive data on our website's public message boards or our social media pages may lead to its collection and utilization by others. We encourage you to be mindful of the information you share in such public spaces to safeguard your privacy.

Non-Personally Identifiable Information

When utilizing our Service, we may collect specific information about you, such as your browser type, operating system, IP address, and Internet service provider domain name. This information, when analyzed collectively, cannot identify you individually. Much of this data is gathered through cookies and other tracking technologies.

We utilize non-personally identifiable information to enhance the design and content of the Service, providing a personalized experience for you. Additionally, we may use this information in the aggregate to analyze usage trends and patterns, allowing us to continually improve the Service. Your individual identity remains protected throughout this process.

How We Use Your Information

We utilize your data to operate the Service and provide the services you have requested in accordance with applicable laws. Your personal information is used for the following purposes:

  • Scheduling Appointments: Coordinating appointments, whether conducted via phone or Zoom, to deliver our services efficiently.
  • Providing Quotes and Information: Supplying quotes or information about insurance plans, as well as other products or services offered by us and our affiliates, ensuring compliance with current laws and regulations.
  • Testimonials: Seeking your permission to showcase your testimonial on our website.
  • Responding to Inquiries: Addressing your inquiries, comments, or messages.
  • Communication: Sending updates, security alerts, information about policy changes, and support and administrative messages to keep you informed.
  • Improving Services: Analyzing trends, usage, and activities to enhance the Service continually.
  • Fraud Prevention: Identifying and addressing instances of fraud, policy or term breaches, and potential threats of harm.
  • Other Disclosed Purposes: Fulfilling any other purpose disclosed at the time you provide personal information.

Sharing Your Information

We do not sell or rent your personal information. We may share information, including personal details, with our partners to provide you with requested information about our services or related matters.

  • Third-party service providers working with us receive only the necessary information to perform their services. They are explicitly prohibited from using this information for any improper purpose.
  • Our affiliate companies and vendors may receive or access your information (including Personal Information and Usage Information) as needed for collaborative efforts. Their use of this information is restricted to the purpose of supporting us or working on our behalf.
  • We may permit third parties to use aggregate information or de-identified data, which does not identify you, for valid purposes.
  • We may share your information under specific circumstances, such as to comply with the law, respond to lawful requests by law enforcement, protect the integrity of the Service or company, or during negotiations of mergers, acquisitions, or business combinations.
  • Information may be shared with our affiliates, business partners, and other third parties for their own business purposes, including audience profiling and direct marketing, in alignment with disclosed purposes and with your consent.

We take steps to ensure that any party with whom we share information adheres to the same privacy protection standards as we do.

Children

We are committed to never knowingly collecting any personal information from individuals under eighteen (18) years of age. In the event that we become aware of having collected personal information about an individual under eighteen (18) years of age, we will promptly delete such information. If you are a parent or guardian and believe that your child under the age of eighteen may have provided personally identifiable information through the Service, please reach out to us at [email protected] .

Third-Party Services

This Privacy Policy is not applicable to any third-party applications or software accessible through the Service. We disclaim responsibility for, and this policy does not govern, the privacy practices of third parties. Third parties adhere to their own privacy policies, which are beyond the scope of this policy. We encourage you to acquaint yourself with and refer to the privacy policies and terms of use of third parties.

The Service may feature links to websites, platforms, and services operated by third parties, including tracking technologies. For instance, analytics services like Google Analytics may employ tracking technologies on our website to compile statistics about website activity. It's important to note that the inclusion of a link does not imply an endorsement of the linked sites or services by us or our affiliates.

When we merge information received from third parties with personally identifiable information you provided, the combined information is treated as personal information under this Privacy Policy.

Data Security

Ensuring the security of your personal information is a top priority for us. We implement a range of security measures, encompassing physical, electronic, and procedural safeguards, to protect your data from unauthorized access, disclosure, alteration, and destruction.

Internal Access Authorization: Within the internal operations of any service operated or property owned by us, access to personal information is restricted to authorized employees and approved third-party service providers. Such access is strictly limited to essential business functions.

Adherence to Industry Standards: We adhere to widely accepted industry standards to secure the personal information submitted to us. These measures are implemented both during the transmission of data and once it is received.

Limitations of Absolute Security: While we strive to uphold the highest standards of security, it's important to note that no method of transmission over the Internet or electronic storage is entirely secure. As a result, we cannot guarantee absolute security.

Your Rights

When it comes to exercising your rights for access, opting out, or being forgotten, we want you to be aware of the following:

  • Processing Time: Your request may undergo a verification process and might take some time to be deployed and processed across our servers.
  • Opt-out Communication: Even if you opt-out, we may contact you to address any inquiries or requests made by you.
  • Legal Obligations and Retention: Please understand that we will retain and use your information as necessary to meet our legal obligations, resolve disputes, and enforce our agreements.

Accessing Your Information

You hold the right to access and update specific information you voluntarily provided through the Service. To initiate this process, send an email to [email protected] . Additional information may be required to confirm your identity.

Deleting Your Information

If you wish for us to delete or update the personal information we've collected from you, please submit your request via email to [email protected] .

Communication Preferences

Take control of your inbox by opting out of receiving general information emails from us. Simply send an email to [email protected] to manage your communication preferences at any time.

Compliance with Laws and Regulations

We are dedicated to strict adherence to applicable data protection laws and regulations, including but not limited to the Health Insurance Portability and Accountability Act (HIPAA) for safeguarding healthcare information. In the context of Medicare, we ensure compliance with the Medicare Access and CHIP Reauthorization Act (MACRA) and relevant provisions of the Affordable Care Act (ACA). Additionally, we follow guidelines outlined by the Centers for Medicare & Medicaid Services (CMS) to uphold the highest standards in providing information and services related to Medicare and Medicaid. These measures are implemented to ensure your privacy and meet the stringent requirements set forth by healthcare and data protection legislation.

Changes to the Privacy Policy

We retain the right to modify or update this Privacy Policy at any time. In the event of substantial changes to the terms of this policy, we will notify you on this page by posting a clear notice on our website, explaining the modifications. All changes to the Privacy Policy become effective immediately upon their posting on the website. We recommend checking the Service periodically for updates. By continuing to use the Service and/or accepting our email communications after changes to this Privacy Policy have been posted, you signify your acceptance of any and all modifications.

Contact Us

If you have any questions or concerns about your privacy or this Privacy Policy, please contact us at [email protected] .